Refund Policy

Thank you for choosing  SmartStep™ Cane. We strive to ensure your satisfaction with our products. Please review our refund policy to understand the terms of returning and refunding your purchase:
1. Eligibility for Refund:
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Refund requests must be made within 7 days of receiving the product.
2. How to Request a Refund:
To initiate a refund, please contact our customer service at with your order number and a brief explanation of the reason for the return.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
4. Inspection and Processing:
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. Refunds will be processed within 14 days of receiving the returned product.
5. Non-Refundable Items:
Items that have been used and/or damaged by the user are not eligible for a refund.
6. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund.
7. Cancellation Policy:
Orders may not be canceled once they have been filled. If you need to return an item, follow the steps above on How to Request a Refund.
8. Refund Method:
Refunds will be issued to the original payment method used for the purchase.
9. Changes to Refund Policy:
 SmartStep™ Cane reserves the right to update and modify the refund policy at any time. Customers will be notified of any changes. By purchasing on our website, you agree to abide by the terms of this refund policy. If you have any questions or concerns, please contact our customer service. Thank you for choosing  SmartStep™ Cane.